A: Paying the deposit locks your pre-order. SGD Studio will start producing your order (production typically takes 3 months). We will contact you via email and SMS to arrange balance and shipping fee payments once your order is ready.

A: The pre-order end date depends on the sales quantity (e.g., overseas 2399 units). Updates will be posted on the official page.

A: The balance payment will be requested before shipment. We will notify you via email/SMS to confirm payment details. For full-payment orders, you only need to verify your shipping address when prompted.

A: Yes. We will reconfirm your shipping address before shipment to ensure timely delivery. You can also contact us directly to adjust the delivery time.

A: We accept PayPal, credit cards, and bank transfers. If you cannot use PayPal, please contact us via online chat or email to arrange alternative payment methods.

A:Please place your pre-sale order carefully. Since all pre-sale orders from our official website are 100% successful, we will pay a deposit to the factory within 24 hours for production. After 24 hours, your pre-sale order cannot be cancelled.

A: Featuring a 1:1 simulated adult vagina (depth: approximately 12.5–14 cm). All official orders include adult details (nipples and vaginal details) by default—contact us if you need a version without these details.

A: "Functional" refers to the inclusion of a 1:1 simulated adult vagina.

A: Most models have a fixed design, but we can assist with custom requests. Contact us to discuss feasibility—this will not affect the figure’s appearance, posing, or aesthetics.

A: All the figures from RoseIdol are feature an internal ball-joint alloy EVO skeleton (with universal movement) that mimics human anatomy, allowing for most real-life poses.

A: Refer to official tutorials (e.g., IDOL001 tutorial: ). We will also release instructional videos on posing, dressing, and maintenance.

A: The skin is made of imported platinum silicone (soft to the touch; the head is slightly firmer to maintain shape for hair implantation). The internal skeleton is a ball-joint alloy EVO frame.

A: Yes, all figure costumes are fully removable for easy changing and cleaning.

A: Yes. Heads are separately crafted and mounted on the torso, allowing for replacement. Most models use a universal head bolt, enabling head interchangeability between compatible figures.

A: Figures feature implanted hair (finer and softer than typical wigs). Slight shedding may occur (similar to human hair) but will not significantly affect appearance.

A: Fingers are slender, joint, and freely movable. Special measures are taken to prevent puncturing the silicone skin.

A: Yes. Eyeballs can be adjusted by gently touching the white part with a sharp object (due to their small size).

A: The ball-joint skeleton prevents internal tearing, and wax-like encapsulation technology protects against external cracking. Imported platinum silicone undergoes rigorous testing (over 1 year of durability trials) and can withstand extreme poses without bursting or cracking.

A: Using advanced wax medical silicone encapsulation technology, the figure has a storage life of over 20 years with no oxidation or cracking under proper care.

A: The head and body undergo multiple makeup layers and color-fixing processes. Colors will not fade or wear off with normal use.

A: Yes. All official images and videos are taken with actual products. A strict quality control system ensures consistency between the final product and promotional materials.

A: Yes, we offer worldwide shipping, including the USA, Europe, South America, Asia, Australia, and Africa (e.g., Mexico, Germany, UK, France, Japan, South Korea, Vietnam, Malaysia, Thailand，Saudi Arabia, Dubai, Sweden, Switzerland, Chile).

A: Yes. All products are discreetly packaged with no brand logos on the outer box to protect your privacy.

A: We handle tax and customs clearance to avoid high fees for customers. Note: Some countries require additional information (e.g., tax ID) for clearance—we will notify you if needed.

A: We declare a reasonable value (approximately US$30-US$100) to minimize customs duties.

A: No. Products are labeled as "figurines"—legal works with no censorship risks. We have extensive experience in international shipping and customs compliance.

A: Yes. Once your order ships, we will provide a tracking code via email for real-time delivery updates.

A: Products are packed in secure, discreet boxes with no identifying markings. Internal packaging uses protective materials to prevent damage during transit.

A: Supports include crotch crystal brackets, hip supports, or back-opening stands (with matching fillers for when not in use). All supports are designed to preserve the figure’s artistic integrity without affecting aesthetics.

A: Clean the silicone skin with shower gel (like cleaning a real person). Air-dry thoroughly, then apply body powder (any brand) to maintain softness.

A: Wash costumes with liquid or powder laundry detergent and water. Follow the care instructions for delicate fabrics.

A: Clean with mild shampoo or wig shampoo. Occasional care (similar to human hair) is required. An official hair care tutorial will be released soon.

A: Cover with a transparent dust cover to prevent dust buildup. Store in a cool, well-ventilated area—avoid direct sunlight or extreme temperatures.

A: Yes, we provide pre- and post-sales support. Contact us via email (roseidolstudio@gmail.com) or online chat for questions, issues, or product assistance.

A: We may offer upgrades for select models (e.g., skeleton optimization to match human anatomy, enhanced functional features). Check the official page for upgrade announcements.

ROSEIDOL Studio has over 10 years of experience in the doll manufacturing industry, focusing on doll research and development. Our team members include fine arts graduates and a research and development director with expertise in human anatomy and ergonomics.

A: Head sculpts are typically finalized before pre-orders, but we may optimize body designs based on customer and agent feedback (e.g., height adjustments). Updates will be announced on the official page.